If for any reason you are unhappy with your purchase, exchanges are accepted on all unused goods within 30 days of initial receipt. Should we not have the item you wish to exchange for, we will issue a store credit for the item total less the initial shipping charge. Shipping charges will only be refunded should the item ship in error or with damage.
An item is considered unused if it is returned in its original state, with all packaging and tags still attached. Items must be free of stain or smell, or any other condition that might prevent them from being sold as new.
Sale merchandise are all final sale.
To return goods, simply email email@example.com to request an RA# (Return Authorization Number) prior to sending your item(s) back.
We ask that you please use a trackable, insured method of return shipping as we are not responsible for packages lost en route.
Upon receipt we will process the exchange within 48 hours. Store credits issued are valid online or in store and without expiration.
We reserve the right to refuse returns on any goods that do not meet our return standards.
If you have any questions about an item, purchase or shipment please feel free to email us at firstname.lastname@example.org or call at (813) 445-6195. Monday through Friday 9-6PM EST. We will be happy to walk you through any decisions you make.